‘Good friction:’ Experts share how artificial intelligence works in their office

Health Note customer Louis Tramontozzi III, M.D. at North Shore Neurology detailed, in a recent panel that was covered by healio.com, “how his team has implemented several AI-related tools to improve provider and staff productivity and wellbeing, while generating cost savings and a positive impact on patient satisfaction.”

Here’s the section that references their work with Health Note:

Patient intake and consent forms are another area that has been improved by AI for both Tramontozzi and Garms. One year ago, new patients in Tramontozzi’s practice were handed a clipboard, pen and various intake and consent forms, which were often only partially completed, if at all. Then, staff were tasked with prepping and inputting all the information into the electronic health record, a job they hated, he said. Now, new patients receive secure text messages with intake paperwork and consent forms to be filled out prior to their visit, and the information patients provide is automatically populated in their chart. If this system presents a challenge, the practice has iPads at the office that can be used to assist the patients.

“Our staff are no longer prepping,” Tramontozzi said. “They’re much happier and we have a higher chance of retaining them and getting them back to meaningful work, and that is really empowering for all of us no matter what job we have.”

Another bonus for Tramontozzi is that for simpler patient visits, the history of present illness, or HPI, is essentially written for him based on the information the patient provides during intake. When setting up this new system, the practice collaborated with the tech company to design intake forms for specific disease states, like headache, so the HPI would be most accurate. This allows providers to spend more meaningful time with patients, leaving more time for clarification and critical thinking, he said.

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If this post were an AI generated song... "Empowered Hearts"

"Our staff are no longer prepping. They’re much happier and we have a higher chance of retaining them and getting them back to meaningful work, and that is really empowering for all of us no matter what job we have."